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returns & exchanges

we hope you really like your new shoes.

we are glad to exchange/refund any full price, unworn, merchandise within 30 days of receipt of your online order. all items that are returned for an exchange or refund must be unworn and have their original packaging. products returned without packaging will be charged a $10 service fee. all sales final on sale merchandise (discount 30% or higher). 

the buyer is responsible for any return shipping costs. the palatines shoes is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. 

All sales are final after 30 days of purchase.

if you would like to return/exchange your shoes, please contact us at


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